Introduction:
We strive to offer flexibility for our clients. This policy explains how cancellations and refunds are handled for our services.
Deposits and Refunds:
- Deposits: For appointments scheduled over four days out, a 20% non-refundable deposit is required.
- Refunds: Refunds for cancellations made less than 24 hours before the scheduled service are not guaranteed.
Cancellation Policy:
- More than 24 Hours in Advance: Cancellations made more than 24 hours before the scheduled appointment are eligible for a refund (except the non-refundable deposit).
- Less than 24 Hours in Advance: Cancellations made within 24 hours of the scheduled service will not be eligible for a refund.
Rescheduling Policy:
Clients may reschedule appointments by contacting us at least 24 hours in advance. We will work to accommodate your new preferred date and time.
Special Circumstances:
We understand that unexpected events can occur. If you have a unique situation, please contact us, and we will do our best to assist.
Contact Us:
For any questions regarding refunds, cancellations, or rescheduling, please contact our support team at (916)-693-0393.